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Give us your Comments/Reviews

We here at Western Omelette would love to hear your opinions and comments on our services.

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CR	\|Registered \|2010-08-24 20:10:52

This place is worth driving clear from KC. Our meals and service have been unbelievable good, always.
We chanced upon it while cruising around the general vicinity years ago, and now consider it a lucky find. Literally we plan vacations and short getaways to include a stop at the corner of Pike's Peak and Colorado Avenues.

NatB	\|Registered \|2010-06-27 09:26:25

I had terrible service at this restaurant. I continued to eat at the restaurant because I liked the food. Today I went in and ordered my usual but did not know that the meal i ordered had changed the ingredients...adding sausage and chorizo, both of which upset my stomach, especially being pregnant. I took only a bite before realizing the change and informing the waitress so that i might exchange my order and was told "Well there is nothing we can do just because you don't like it." So I paid for food i didn't eat and left the restaurant a hungry watery-eyed customer.

cbeacon - Bad Customer Service

|Registered |2010-06-13 13:33:52

I came in this morning, June 13th, with a party of 6. From the very beginning the staff did not treat us with respect. The lady who was clearing the table told us that we needed to stand in the corner until our table was ready and did not understand why the guy at the cashier had sent us back.

After that, one of the young waitresses came up to us and asked if there was any money on the table. First of all, we were not the ones who cleared the table. We waited for that table to be clear (in the corner might I add), so obviously there was no cash there when we sat down. The lady who cleared our table and 3 other waitresses continued to stare and point at our table the entire time we were there.

I have never in my life been treated like a criminal when none of us had anything to do with your irresponsibility with your business matters.

We got our food and it was nothing to talk about. I got the skillet and it was bland. My cousin and I had to load up on salt, pepper and hot sauce to have any flavoring at all.

When we went to check out, the lady who had originally cleared our table stood there and watched us until we left. None of us will EVER return to your restaurant and support your franchise when we cannot even be treated like customers. We will also recommend that no one we know to eat there either, I would hate for them to be treated the same way.

Your entire team needs to work on their customer service skills and be responsible for your own actions. Stealing money is not worth a guilty conscience, so it would be best to not treat innocent people like thieves.

9Drgnfly - Delicious Food, Good Service

|Registered |2010-05-19 11:31:39

Hello: My Husband and I both like your restaurant. We've eaten here two times and the food is yummy. He really likes the thick bacon and I like trying the green chili and the bottled green chile (mild) jalapeno tabasco sauce on my eggs! :) I now need to try the Juevos Rancheros and anything else... We like the decor of the place and just found out there is an outside area. Thanks for the good work-also, the server was nice and so was the cashier guy at the door.

unbreakablespirit - Shame on you

|Registered |2010-03-23 07:20:38

I only ate at your restaurant once, and will never return.

I left a beautiful brown velvet scarf that my sons had purchased for me for my birthday (which was the day I ate there and wore my new scarf) February 28th, a Sunday.

I called the following Monday and spoke with a female employee who, when I asked her if they had found my scarf, quickly replied "yes" and she stated that she would put it in a safe place until I could get there to pick it up.

I stopped in last week and spoke with Bill, who could not find the scarf. I was told to call back, which I did and was rudely treated by his grandson, who told me that the scarf was not there, he said "we do not wear scarves here", very sarcastically, and then proceeded to hang up on me. I called back and told him how rude he was and it was a yelling match from there.

None the less, I will never return, nor recommend this den of thieves.
____________________ ____________________ _________

Thank you for the comment.
I am sorry you have negative feelings about our company. I believe we did all we could to satisfy you, and would like to add a few words in our defense.

When you call and expect customer service, you might want to reconsider screaming and swearing at the person whom you are speaking to and hanging up on me while I was explaining the situation to you was very rude as well.

Kim	\|75.70.231.xxx \|2009-07-20 00:44:33

What can I say about this restaurant? Western Omelette has always provided good food, good service and a friendly dining experience. Regardless of what we have ordered, the food and service have been exemplary. From a great breakfast to get you moving on a cold winter or early summer day to a great lunch year around, there is ALWAYS something on the menu to satisfy a person’s palate and to take care of your needs.

The service and staff are attentive, kind and friendly. If you are curious about anything on the menu or any of the Native American art and crafts spread throughout the building, just ask and they are always ready to provide information. I have taken my family and friends to dine with me on many occasions. Everyone was happy and satisfied with their dining experience. The prices are reasonable in comparison to other establishments and if I had to, I would not mind spending a few extra dollars to enjoy the benefits of this establishment.

The Green Chili is king around here and is the Best in the West! I know, My family and I as well as anyone else that we have taken with us can attest to the delicious taste and quality of this product.

I can fully recommend this restaurant and everything it has to offer to anyone that wants quality, service and a good taste! What more can a person ask for?

Sincerely Yours,
Mr. Kim J. Mikules
;)

darkrage000 - Welcome!

|SAdministrator |2009-10-01 20:43:23

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